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心灵的语言ASimpleWaytoMakeaGoodFirstImpression
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戴尔·卡耐基Daleegie
AtadiyinNewYork，os，awomanwhohadiedmoomakeapleasingimpressiononeveryone.Shehadsquanderedamodestfortuneonsables，diamoshehadn'tdohiherface.Itradiatedsournessandselfishness.Shedidn'trealizewhateveryonektheexpressiononewearsonone'sfaceisfarmoreimportantthahesonewearsonone'sback.
CharlesSehissmilehadbeenworthamilliondollars.Andherobablyuih.ForSchwab'spersonality，hischarms，hisabilitytomakepeoplelikehim，werealmostwhollyresponsibleforhisextraordinarysudodelightfulfahispersonalitytivatingsmile.
Asspeaklouderthanwords，andasmilesays，“Ilikeyou，youmakemehappy.Iamgladtoseeyou.”
Thatiswhydogsmakesuchahit.Theyaresogladtoseeusthattheyalmostjumpoutoftheirskins.So，naturally，wearegladtoseethe
Ababy'ssmilehasthesameeffect.Haveyoueverbeeninadoctor'swaitingroomandlookedaroundatalltheglumfagimpatientlytobeseen?Dr.StephenK.Sproul，aveterinarianinRaytown，Missouri，toldofatypigdaywhenhiswaitingroomwasfulloftswaitiheirpetsinoooalkingtoanyoneelse，andallwereprobablythinkingofadstheywouldratherbedoingthan“wastiinginthatoffice.Hetoldoneofourclasses:
“Thereweresixorseveingwhenayoungwomahah-oldbabyandakitten.Asluckwouldhaveit，shesatdowoagentlemanwhowasmoretharaughtaboutthelongwaitforserviextthihebabyjustlookedupathimwiththatgreatbigsmilethatissocharacteristicofbabies.Whatdidthatgentlemando?
“JustwhatyouandIwoulddo，ofcourse;hesmiledbackatthebaby.Sooruckupaversationwiththewomanaboutherbabyandhisgrand，andsooirerejoinedin，andtheboredomandteediandenjoyableexperience.”
Anihatdoesn'tfoolaismeidweresentit.Iamtalkingaboutarealsmile，aheartwarmingsmile，asmilethatwithin，thekindofsmilethatwillbringagoodprithemarketplace.
ProfessorJamesV.Mell，apsychologistattheUyofMi，expressedhisfeelingsaboutasmile.“Peoplewho
smile，”
hesaid，“tendtomaeadsellmoreeffectively，andtoraisehappier.There'sfarmoreinformationihanafrown.That'swhyeisamuchmoreeffectiveteagdevipu.”
&managereNewYorkdepartmeoldmeshewouldratherhireasalesclerkwhohadn'tfinishedgradeschool，ifheorshehasapleasaohireadoctorofphilosophywithasomberface.
&ofasmileispowerful—eveisuelephonepahroughouttheUeshaveaprogramcalled“phonepower”
whichisofferedtoemployeeswhousethetelephtheirservicesorproduthisprogramtheysuggestthatyousmilewhentalkingonthephone.Your“smile”
esthroughinyourvoice.
TheoftheboardofdirectorsoforubberpaheUestoldmethat，agtohisobservations，peoplerarelysucythiheyhavefundoingit.Thisindustrialleaderdoesn'tputmuchfaithintheoldadagethathardworkalohemagickeythatwilluoourdesires，“Ihaveknownpeople，”
hesaid，“Theonewhosucceededbecausetheyhadarip-roodtimegtheirbusier，Isawthosepeoplegeasthefuhebusinesshadgrowndull，theylostalljoyinit，andtheyfailed.”
Youmusthaveagoodtimemeetingpeopleifyouexpectthemtohaveagoodtimemeetingyou.
在纽约举行的一个宴会上，有一位得到大笔遗产的女宾客迫切想要给每一个人留下一个好印象。
她不惜重金买来貂皮、钻石和珍珠，但是在自己的脸上却没有下任何工夫——一脸的尖酸刻薄、自私自利。
她没有意识到一个众所周知的道理：一个人的面部表情要比身上的衣服重要得多。
史考伯对我说，他的笑容值一百万美元，他也许是在有意淡化这一事实。
史考伯的个性和魅力以及让人喜欢他的能力几乎是他取得非凡成就的全部原因所在。
并且他个性中最令人愉快的因素之一就是他那迷人的微笑。
行动比语言更有力。
一个微笑表达的是：“我喜欢你，你让我感到很开心，我非常高兴见到你。”
这就是小狗得宠的原因。
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